Find out clearly how your personal information is collected, stored, and kept secure on the q99 platform. We believe transparency is the best form of security.
Last Updated: January 2026Privacy Key Policy Highlights
A quick overview of how your information is managed at q99
Q99 collects only the information that is necessary. Your name, address, date of birth, and contact details are collected at registration. We never ask for data we don't need.
The entire q99 platform is secured with 256-bit SSL encryption. Every transaction and login session runs through a secure channel. No third party can ever access your data.
Any NID or passport information you submit during the identity verification (KYC) process is kept strictly confidential. Only authorized personnel involved in the verification process can access this data.
Your personal information is never sold to advertisers or third parties. q99 does not treat your data as a commodity — that is a core principle we stand by.
Any q99 member can request to view, correct, or delete their stored personal information. Contact our support team and action will be taken within 72 hours.
Even after an account is closed, certain information may be retained for a set period due to legal obligations. This retention period is generally 5 years, after which the data is permanently deleted.
Q99 (referred to as "we" or "q99") takes your privacy seriously. This Privacy Policy explains how your personal information is collected, stored, and used when you access the q99.ng website and mobile platform.
This policy applies to all registered q99 members, website visitors, and users of any of our services. By creating an account or using the platform, you are considered to have agreed to this Privacy Policy.
This Privacy Policy may be updated at any time. When changes are made, a notice will be posted on the website and the "Last Updated" date at the top of the page will be revised. We recommend checking this page regularly.
Q99 has written this Privacy Policy with its Bangladesh members in mind. We want every member to understand exactly what we do with their data — no hidden agendas, no fine print traps.
When opening an account with q99, you are required to provide some basic information. This is essential for account management, identity verification, and payment processing.
| Type of Data | Purpose | Mandatory |
|---|---|---|
| Full Name | Account Verification & KYC | Yes |
| Date of Birth | Age Verification (18+) | Yes |
| Email Address | Contact & Login | Yes |
| Mobile Number | OTP Verification & Support | Yes |
| Address | KYC Process | Required for Withdrawals |
| NID / Passport | Identity Verification | Required for Withdrawals |
Some information is collected automatically while you use q99. This is primarily used to improve platform security and performance.
Q99 does not store your full bank card number or complete payment details. For transactions via bKash, Nagad, or Rocket, only the transaction reference number and amount are recorded.
Q99 uses your information only for specific, defined purposes. We never use your data for unrelated activities without your consent.
You can opt out of promotional emails or SMS at any time through your account settings. You can also contact our support team to have this handled.
Q99 does not sell your personal information. However, in certain circumstances, limited data may need to be shared with trusted parties.
Information required to process transactions via bKash, Nagad, Rocket, or bank transfer is sent to the relevant payment gateway. These parties keep your data secure in accordance with their own privacy policies.
Technology partners who help operate the platform are given only the data they need. These partners are contractually bound to maintain data protection standards.
Information may be shared in response to court orders, law enforcement requests, or regulatory requirements. In such cases, only the minimum necessary data is disclosed.
Q99 never sells your information to advertisers, data brokers, or any third parties. If any organization claims to have purchased your data from q99, that claim is entirely false.
Q99 uses industry-standard security measures to keep your data safe. Our security framework operates across multiple layers of protection.
Please note that no transmission over the internet can be guaranteed as completely secure. Make sure your account password is strong and never share it with anyone. If you notice any suspicious activity, contact our support team immediately.
Q99 uses cookies on its website. Cookies are small text files stored in your browser that help enhance your experience.
You can block or delete cookies at any time through your browser settings. However, some features may not work properly without cookies.
Every q99 member has important rights regarding their own personal information. We respect these rights and are committed to upholding them.
To exercise any of your rights, email our support team. We aim to respond within 72 hours.
Certain data may not be deleted due to legal obligations. For example, information relevant to a fraud investigation may be retained as required by law.
Q99 servers are located in multiple countries. Processing your data may occasionally involve transferring it outside your home country. In such cases, we ensure that the destination country has adequate data protection laws or that protection is guaranteed through contractual agreements.
For international data transfers, q99 follows internationally recognized encryption and security protocols. Regardless of where your data is processed, the standards set out in this Privacy Policy always apply.
Q99 does not retain your information longer than necessary. All data is kept for as long as your account remains active. Once an account is closed, data is handled in accordance with the retention policy below.
| Type of Data | Retention Period |
|---|---|
| Account Profile | 5 years after account closure |
| Transaction Records | Up to 7 years for legal requirements |
| KYC Documents | 5 years after account closure |
| Support Chat Logs | 2 years |
| Analytics Data | 1 year (in anonymized form) |
| Marketing Preferences | Deleted immediately upon opt-out |
Once the retention period expires, all data is permanently and securely deleted in a way that cannot be recovered.
If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. q99's dedicated privacy team is always ready to respond to your message.
Our Privacy Policy was last updated in January 2026. Any future changes will be published on this page, and registered members will be notified by email.
Your privacy is our top priority. Register with confidence and experience Bangladesh's most secure gaming platform.
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