1What Is Responsible Gaming and Why It Matters
Responsible gaming is a mindset where playing is purely for entertainment — limits are set consciously and gaming never negatively impacts daily life. At q99, responsible gaming is a core principle, not just a rule.
Online gaming is growing rapidly in Bangladesh, with many people embracing slots, casino games, or Sports Betting as a regular form of entertainment. However, when gaming gets out of control, it can seriously harm family life, finances, and mental health. That is why building responsible gaming habits matters.
Responsible gaming has been at the core of q99 since day one. Our goal goes beyond delivering a great gaming experience — we're committed to the long-term well-being of every player.
Key Message
Gaming is meant to be entertainment. When it starts causing anxiety instead of enjoyment, it's time to stop. q99 makes it easy to do just that.
2Signs of Problem Gaming
Gaming addiction or problematic gaming usually develops gradually. Watch out for the following signs in yourself or someone you know.
- Repeatedly playing to recover lost money ("chasing losses")
- Spending beyond your set gaming budget
- Being unable to stop gaming, or feeling restless when you do
- Prioritizing gaming over family, friends, or work
- Hiding gaming activity from family or lying about it
- Using gaming to escape stress or personal problems
- Gaming with borrowed money or by dipping into savings
- Neglecting sleep, meals, or daily responsibilities to keep playing
If you notice these signs in yourself
Contact q99 Support right away. Our team will help you set up self-exclusion or adjust your limits — without any judgment.
3Limit-Setting Features at q99
Q99 offers a range of limit-setting tools that any member can use free of charge. These tools can be easily enabled from your account settings.
Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis.
Loss Limit
Decide in advance how much you are comfortable losing within a set period.
Session Limit
Set a maximum duration for each gaming session.
Cooldown Period
Take a temporary break for anywhere from 24 hours to 30 days.
Lowering limits is instant; raising them takes time
When you lower a limit, it takes effect immediately. To increase a limit, there is a 24-hour waiting period after your request — this helps prevent impulsive decisions.
4Self-Exclusion Process
Self-exclusion means voluntarily closing your own account for a set period or permanently. It is the most effective responsible gaming tool available.
How to Activate Self-Exclusion
Go to Account Settings
After logging in, click your profile icon in the top right corner and navigate to the "Responsible Gaming" option.
Select Duration
Choose from a 30-day, 6-month, 1-year, or permanent closure.
Confirm
Confirm self-exclusion via OTP verification. Your account will be deactivated immediately after.
Support Assistance
If you are unable to do it yourself or need immediate assistance, contact our support team and they will handle it on your behalf.
During Self-Exclusion
Any attempt to open a new account during this period will be rejected. q99 will also suspend all promotional emails and gaming-related communications.
5Tips for Healthy Gaming Habits
Responsible gaming doesn't mean enjoying yourself less. In fact, building healthy habits makes every session more rewarding. Follow the tips below.
- Set a clear budget before you start playing and stick to it
- Set a time limit — use an alarm or timer
- Never play with borrowed money or funds set aside for bills
- Game occasionally, not every day — taking breaks is healthy
- Don't go back to playing in an attempt to win back what you've lost
- Check in with yourself before you play — avoid gaming when you are stressed or feeling low
- Don't let gaming replace time with family or friends
- Celebrate a win, but don't chase bigger bets assuming the streak will continue
- Make regular use of q99's free limit-setting tools
- Be honest with your family about your gaming
Treat Gaming as Entertainment
Think of your gaming budget the way you think about a movie ticket — once it's spent, it's gone. Keeping that mindset makes responsible gaming a lot easier.
Q99 always wants you to enjoy your gaming experience. If you ever feel stressed or frustrated, our support team is here for you.
6Minor Protection Policy
Q99 has a zero-tolerance policy on underage gaming (under 18). Age verification is mandatory at registration, and full KYC must be completed before any withdrawal.
Advice for Parents
If there are children or teenagers in your household who use your devices, taking the following steps is important.
- Keep your q99 account password secure
- Avoid saving your password in the browser
- Use parental control software on devices accessible to children
- Always log out when you finish gaming
- If you suspect anything, contact q99 support immediately
Our Commitment
If we find that a minor has been using a q99 account, we will suspend the account immediately and reverse any related transactions.
7Help & Contact
You don't have to face a gaming problem alone. q99's support team and our recommended professional organizations are ready to help.
Q99 Support
- Live Chat: Click the chat icon on the right side of the platform (available 24/7)
- Email: [email protected] (response within 72 hours)
- For General Inquiries FAQ Page View
Professional Support
If you feel you need professional help dealing with a gaming addiction, please reach out to a mental health specialist or counselor. Bangladesh's National Mental Health Helpline number is 16789.
Keep in Mind
Seeking help is not a sign of weakness — it takes courage. q99 is here for you, without judgment and without conditions.